Send us an email to email@example.com with the items you are interested in, event date, guest count, and venue or location of your event. Please note all orders are subject to a minimum rental amount.
Q & A
- Prices? Prices are listed for all rental inventory online. We adjust for quantities when we send an invoice. Quantity recommendations can be made via email or during a phone conversation.
- Can I make an appointment to view your inventory? You can only view our rental inventory online.
- Do you refund my money after I have paid and scheduled an item for rental? Dixie Does Vintage does not issue refunds for any reason. We will try to attempt to reschedule your rental if we have those items available on the new date.
- Holds? We do not hold any rentals without payment.
- What forms of payment do you accept? We accept cash, money orders, checks, PayPal, and Zelle. Our preferred method of payment is Zelle. All credit card payments incur a processing fee.
- Do you require a Security Deposit? Yes, we do require a Security Deposit in the form of a current signed credit card authorization form which is put file. (we do not accept debit cards)
- Do I have to put a retainer down on an item to reserve a rental? Yes, we require a 50% non-refundable retainer fee upon reserving our pieces for your event. Orders under $375 require full payment.
- Do you deliver? We encourage you to pick up and return for our rentals. Will call pick up can be made a few days before your event and return by 5pm the day after.
- Where are you located? Dixie Does Vintage has a warehouse in east Dallas (75223) All pick ups and returns are by appointment only.
- How long is the rental period? Rentals are for one day or per event. You may pick-up your rentals a few days before your event. Returns are scheduled the day after the event by 4pm or another day’s rental will be charged.
- What happens when I break something or damage it? If an item is lost , broken, or damaged, PLEASE text or email us. Lost, damaged, chipped items will charged at the replacement value which is listed on your invoice plus shipping costs.
- How do I reserve rentals for my event? Email a list of items and guest count to firstname.lastname@example.org. We will send you an estimate. After determining if you want to rent or not we will you an invoice and contract.
- Can I change my order after I signed the contract & payment is made? You are welcome to add to your order if there is availability at anytime up to 7 days before your event.